Quality
All translations in Nitro are made by professionals with a
native-level
command of the source and target languages. On average, they have been working with
Nitro for 4.5 years, and their professional career exceeds 10 years.
Nitro is a service by Alconost, a company that has been working on
the
localization and translation market for over 15 years.
We developed Nitro to help our customers translate small texts
within hours
and without having to spend time talking to our managers.
Translations in Nitro are performed by the same native-speaking
professionals who work at Alconost.
In order to get hired by Alconost, candidates must pass the
portfolio
review and complete a test task. We only look for native-level translators with a
minimum of 2 years' experience and who have successfully completed projects in the
fields of information technology and game development. Each test translation is
verified by an editor. A test task is considered successful if the quality
index is 98% or higher. Only 2.5% of applicants pass the test and can then work at
Alconost.
Only those translators who demonstrate a consistently high standard
of work
are invited to work in Nitro.
The quality of the translations in Nitro is monitored through random
monthly checks. During these checks, translations are cross-reviewed by their peers in
the same language pair. We also pay utmost attention to feedback: our customers’
requests and suggestions are always discussed internally and taken into account.
Translation quality does not depend solely on the professional
qualities of
the translator. It also depends on the accuracy and completeness of the task
description.
When placing an order, please describe the context and the preferred
style
of the translation. If necessary, provide a link to the website of the product or
service
that
the text refers to. This additional information will facilitate the work of the
translator
and will help
make the translation more aligned with the context and your expectations.
A translator will only pick an order if they are sure they can do it
at the
highest level possible. This is how they distribute orders internally to make sure that
yours is being
worked on by the most appropriate specialist.
If a translator doesn’t understand the context, they will ask
questions. If
there are several translation options and the translator fails to contact the customer,
the
translator will choose the most suitable one but will leave a comment for the customer.
If you are not sure about something in a translated text that you
have
received, you can re-submit it along with a comment. The text will be corrected at our
expense. We will
analyze the cause of the issue and make sure it never occurs again.
Should you have questions about your order or the quality of our
translation, please contact our help-desk operator using the online chat.
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