How it works

1. Do you have something that needs to be translated?
2. Register with Nitro.
3. Paste the text into the order window and leave a comment for the translator.
4. Select target languages.
5. Get an instant quote.
6. Top up and send the text off for translation.
7. A professional translator will take care of your order.
8. Track order status in your account.
9. Get the translated text emailed to you or pick it up in your account.
10. Got more questions? Ask us in the online chat.

Customer Support: nitro@alconost.com.

How long does translation take?

Translation time depends on the availability of translators, the number and volume of orders in the queue. The timing may be affected by national holidays, time difference, etc.

Usually, about 50% of orders are completed within 2 hours, and 96% - within 24 hours. We do not guarantee accurate deadlines, so please try to place your order in advance.

If the order is delayed by more than 3 hours, the service administrators will do their absolute best to speed up the translation process.

If a translation is very urgent, or if your order has been in the queue for a suspiciously long time frame, click “Something wrong?” and report it to our support service team. We will do our best to make sure that your translation is completed as soon as possible.

Below you will see the time frames it took to complete the last 1,000 orders. The table is updated in real time.

Quality

Our translators

All translations in Nitro are made by professionals with a native-level command of the source and target languages. On average, they have been working with Nitro for 4.5 years, and their professional career exceeds 10 years.

Nitro is a service by Alconost, a company that has been working on the localization and translation market for over 15 years.

We developed Nitro to help our customers translate small texts within hours and without having to spend time talking to our managers.

Translations in Nitro are performed by the same native-speaking professionals who work at Alconost.

In order to get hired by Alconost, candidates must pass the portfolio review and complete a test task. We only look for native-level translators with a minimum of 2 years' experience and who have successfully completed projects in the fields of information technology and game development. Each test translation is verified by an editor. A test task is considered successful if the quality index is 98% or higher. Only 2.5% of applicants pass the test and can then work at Alconost.

Only those translators who demonstrate a consistently high standard of work are invited to work in Nitro.

How we ensure high quality

The quality of the translations in Nitro is monitored through random monthly checks. During these checks, translations are cross-reviewed by their peers in the same language pair. We also pay utmost attention to feedback: our customers’ requests and suggestions are always discussed internally and taken into account.

Translation quality does not depend solely on the professional qualities of the translator. It also depends on the accuracy and completeness of the task description.

When placing an order, please describe the context and the preferred style of the translation. If necessary, provide a link to the website of the product or service that the text refers to. This additional information will facilitate the work of the translator and will help make the translation more aligned with the context and your expectations.

A translator will only pick an order if they are sure they can do it at the highest level possible. This is how they distribute orders internally to make sure that yours is being worked on by the most appropriate specialist.

If a translator doesn’t understand the context, they will ask questions. If there are several translation options and the translator fails to contact the customer, the translator will choose the most suitable one but will leave a comment for the customer.

Continuous improvement

If you are not sure about something in a translated text that you have received, you can re-submit it along with a comment. The text will be corrected at our expense. We will analyze the cause of the issue and make sure it never occurs again.

Should you have questions about your order or the quality of our translation, please contact our help-desk operator using the online chat.

Languages and rates

The cost of a translation is based on the number of characters in the source text. When calculating the volume of a text, we count all characters, including spaces, paragraph breaks, tabs, etc.

To find out the cost of the translation, just paste your text in the order window, select the target languages, and the cost will be calculated automatically. There is no minimum order amount.