INFORMATION WE COLLECT
Information We Collect Through the Website
This Website does not collect personally identifiable information from your computer when you browse the
Website and request pages from our servers. This means that, unless you voluntarily and knowingly
provide us with personally identifiable information, we will not know your name, your e-mail address, or
any other personally identifiable information.
When you request a page from our Website, our servers log the information provided in the HTTP request
of your request and other information. We collect this information in order to make our Website function
correctly and provide you the functionality that you see on the Website, as our servers use this
information to deliver to you the pages on this Website. We also use this information to better
understand how visitors use our Website and how we can better tune our Website, its contents, and
functionality to meet your needs. However, this information is not associated with any personally
identifiable information of persons browsing the Website.
When you use the Website, Alconost or trusted third parties authorized by Alconostmay also collect
certain technical and routing information about your computer (also known as environmental variables) to
facilitate your use of the Website and the Services enabled thereby. When you browse the Internet, your
Internet browser (such as Mozilla Firefox, Google Chrome, or Microsoft Internet Explorer) automatically
transmits some information to Alconost every time you access content on one of our internet domains.
Examples of such information include the URL of the particular Web page you visited, the IP (Internet
Protocol) address of the computer you are using, or the browser version that you are using to access the
Website. All of this information may be collected by Alconost and used to help improve our offerings to
User Account holders may be permitted to upload certain content onto the Website and Services (“User
Content”). This information shall be private and, except in accordance with this Privacy
Policy, will not be disclosed to third parties without your prior permission.
Providing Your Information to Alconost
You never have to provide personally identifiable information to Alconost. However, should you choose to
withhold certain required information, Alconost may not be able to provide you with some or all of the
Services. Some of the information we ask you to provide may be identified as mandatory or optional. If
you do not provide the mandatory information with respect to a particular activity, you may not be able
to engage in that activity or make such a purchase. Alconost will inform you of the mandatory or
optional nature of the requested or required information.
Alconost is the sole owner of the information it gathers on the Website and Services. Alconost will only
share your information with outside parties in ways that are described in this privacy statement or if
we are required to do so by law or in the good-faith belief that such action is necessary in order to
conform to the edicts of the law, cooperate with law enforcement agencies, or comply with a legal
process served on us and otherwise to comply with any current or future laws and regulations applicable
You may be provided an opportunity on the Website to allow Alconost to contact you from time to time
regarding company news and product or Services updates. In order to do so, you may be required to
provide certain personally identifiable information to Alconost. Alconost will treat this information in
When you submit personal information to Alconost through the Website, you understand and agree that this
information may be transferred across national boundaries and may be stored and processed in any of the
countries in which Alconost and its affiliates and subsidiaries maintain offices. You also acknowledge
that in certain countries or with respect to certain activities, the collection, transferring, storage,
and processing of your information may be undertaken by trusted vendors of Alconost. Such vendors are
bound by contract not to use your personal information for their own purposes or provide it to any third
Alconost may establish relationships with various service providers whose services may become available
to you from the Website or from other websites that are linked to the Website. Typically, these
providers would offer services that Alconost customers might find useful, such as those that can be used
in conjunction with the Website and Services. In order to use these services, you may be required to
provide personal information to the services providers. Unless expressly provided to the contrary,
personal information that you provide while you are visiting a provider's website will be subject to the
information entered as part of the filling out the purchase form or registration process is collected by
the third parties’ registration services and subject to their respective privacy policies. You should be
aware that our agreements with these service providers often provide that they will share with Alconost
personal information collected from you. In such instances, Alconost may use this information in a
When registering for a User Account or otherwise contacting Alconost in connection with your interest in
purchasing Alconost products or services, Alconost may ask you to provide certain information. Such
information may include your name, e-mail, and other personally identifiable information. It is
completely optional for you to register for a User Account or engage in activities requiring a User
Account or provide any personal identifiable information. However, certain information and proper
identification may be required in order for you to engage in a business relationship with Alconost.
Once you create a User Account, you will be deemed a Registered User. You may also request to change
information associated with you User Account by contacting us at email@example.com
If you wish to deactivate your User Account, you may contact us at firstname.lastname@example.org.
When you deactivate your personal account, all information stored and maintained as part of your account
may be retained for archival, backup and record purposes.
Third Party Websites
The Website may contain links to websites owned and operated by third parties. These links are presented
for your convenience and information. Alconost does not control these third party websites and is not
responsible for their privacy practices or content. Alconost does not control the information collection
and distribution policies on such websites other than those that are under the control of Alconost
itself. Content on third party websites may not reflect products, services, and/or information provided
by Alconost. Third parties may also set their own cookies and/or use web beacons, which may be used to
identify some of your preferences or to recognize you if you have previously had contact these third
parties. Alconost does not control the use of such technology by third parties, the information they
collect, or how they use such information. You should direct all concerns regarding any third party
website to the site administrator or webmaster of such website
Alconostalso uses third party advertising companies to serve ads when you visit the Website. These
companies may use general information about your visits to the Website as well as other websites in
order to provide advertisements about goods and services of interest to you. If you would like more
information about this practice and your choices as to not having your information used by these
companies, please direct such concerns to the respective company’s administrator or webmaster.
Third Party Applications
Alconost may make third party applications available to you through the Website or Services. The
information collected by Alconost when you enable a third party application is processed under this
provider’s privacy policies.
Information Relating to Children
The Children's Online Privacy Protection Act (COPPA) was passed by the U.S. Congress in November 1998.
COPPA provides parents with specific rights regarding their children's privacy. For additional
information and resources on COPPA, please visit the Federal Trade Commission Web site at
http://www.ftc.gov/. The Alconost Website and any Software or Services available on that site are not
directed at children under 13 years of age and, therefore, COPPA does not apply. However, we recognize
that children under the age of 13 may potentially access this Website and subscribe to the newsletter,
purchase Software and Services, or download software programs. The collection of information is covered
above. Parents and Legal Guardians may request from us to review, delete or stop the collection of the
personally identifiable information of their child. You may do so by contacting us by letter (using the
address information provided at the bottom of this page) or email to email@example.com.
California Online Privacy Protection Act Notice
Alconost does not track users over time and across third party websites to provide targeted advertising
and therefore does use do not track (DNT) signals. However, some third party sites may keep track of
your browsing activities when they serve you content, which enables them to tailor what they present to
you. If you are visiting such sites, your web browser may allow you to set the DNT signal on your
browser so that third parties (particularly advertisers) know you do not want to be tracked.
Alconost does not authorize the collection of personally identifiable information by third parties and
third parties cannot collect this information unless you provide it to them directly.
Cookies and Web Beacon
The Website uses “cookie” and “web beacon” technology. “Cookies” are short pieces of data generated by a
web server that a website stores on a user’s computer. Certain pages on our Website may require the use
of a cookie for purposes of keeping information you enter on multiple pages together. Cookies also
enable us to customize our Website and offerings to your needs and provide you with a better online
experience with us. In addition, cookies are used to:
measure usage of various pages on our Website to help us make our information; more pertinent to
your needs and easy for you to access;
identify and categorized the internet webpages from which the visitor came to the Website and
observe the browsing patterns; and
provide functionality such as online orders, Alconost services and other functionality that we
believe would be of interest and value to you.
The types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session
cookies are temporary and are automatically deleted once you leave the Website. Persistent cookies
concerning your visits to other websites, nor ascertain any personally identifiable information about
you apart from what you voluntarily provide us in your dealings with Alconost. Cookies do not, under
ordinary circumstances, corrupt or damage your computer, programs, or computer files.
In addition, the service providers we use to serve and host our advertisements, and/or deliver our
e-mails use session and persistent cookies, to track the number of times the Website is accessed and
whether the site was accessed from an advertisement. There are no cookies in the advertisements or
e-mails. A cookie is placed on your computer only if and when you click on an advertisement or open the
e-mail. The cookie generated from the advertisement or e-mail does not contain any personally
identifiable information and will remain on your hard drive until you delete it.
You may set your browser to block cookies (consult the instructions for your particular browser on how
to do this), although doing so may adversely affect your ability to perform certain transactions, use
certain functionality and access certain content on our Website.
Web beacons are used in combination with cookies to help website operators understand how visitors
interact with their websites. A web beacon is typically a transparent graphic image (usually 1 pixel x 1
pixel) that is placed on a site. As opposed to cookies, which are stored on a user’s computer hard
drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end
of this sentence. These web beacons are not tied to personally identifiable information. The use of a
web beacons allows the site to measure the actions of the visitor opening the page that contains the web
beacon. It makes it easier to follow and record the activities of a recognized browser, such as the path
of pages visited at a website. Alconost uses the information provided by web beacons to develop a better
understanding of how the Website’s visitors use the Website, and to facilitate those visitors'
interactions with the Website. Alconost may make the aggregate data obtained from web analytics
(including from our third party analytics providers, if applicable) publicly available. If this data is
made available, none of the information will be personally identifying information or
potentially-personally identifying information.
USE AND DISCLOSURE OF INFORMATION
How Your Personal Information is Used
Alconost collects information from you in order to record and support your participation in the
activities provided by Alconost. We may use your e-mail address to send a confirmation e-mail when you
sign up for a User Account and, if necessary, may use other information you provide to contact you for
help to process the purchase or service you have selected. Your personal information also may be used to
keep you informed about new services, service upgrades, special offers, and other Services.
As described above, Alconost may collect information about your use of the Website and Services. This
information is collected in aggregate form, without identifying any user individually. Alconost may use
this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar
Alconost recognizes and appreciates the importance of responsible use of information collected on this
Website. Without your consent, Alconost will not communicate any information to you regarding the
Website, Services, or special offers available from Alconost or its affiliates, although we may find it
necessary to communicate with you regarding your use of the Website, or Services in certain limited
also not provide your name to other companies or organizations without your consent.
Disclosure of Information to Third Parties
Although we will always strive to guard your identity, we may disclose your personally identifiable
information without your permission in limited circumstances. We will only do so if we have a good-faith
belief that disclosure is reasonably necessary to (1) comply with laws, regulations, or government
requests or (2) to investigate or protect against harmful activities to our guests, visitors,
associates, or property (including the Website or Services), or to others. If we are required by law
enforcement or judicial authorities to provide your personally identifiable information, we will only do
so upon receipt of appropriate documentation. We may also disclose your information to investigate
violation of and enforce our Terms of Service. Please know that we do not take this responsibility
lightly. Your privacy is of paramount importance to us.
Alconost does use the services of third parties, such as e-mail service providers, purchase, shipping
and order processing merchants and marketing companies that act as independent contractors on behalf of
Alconost. These parties are contractually prohibited from using personally identifiable information for
any purpose other than for the purpose Alconost specifies. We do provide non-personally identifiable
information to certain service providers for their use on an aggregated basis for the purpose of
performing their contractual obligations to us. We prohibit the sale or transfer of personal information
to entities outside of the Alconost’s affiliates for their use without your approval.
Change in Control
In the event that all or substantially all of Alconost’s stock and/or all or substantially all assets
are transferred or sold to another entity, Alconost may transfer personally identifiable information to
the acquiring entity. If, as a result of such a business transition, your personally identifiable
information will be used in a materially different manner, you will be given choice consistent with our
policy regarding notification of changes.
Securing the Transmission and Storage of Information
Alconost operates secure data networks protected by industry standard firewall and password protection
systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only
authorized individuals have access to the information provided by our users. Alconost takes steps to
Unfortunately, no data transmission over the Internet can be guaranteed secure. As a result, while we
strive to protect your personal information, we cannot guarantee the security of any information you
transmit to us or from the Website or Services. Your use of the Website and Services is at your own
We treat the information you provide to us as confidential information; it is, accordingly, subject to
our company’s security procedures and corporate policies regarding protection and use of confidential
information. After personally identifiable information reaches Alconost it is stored on a server with
physical and electronic security features as customary in the industry, including utilization of
login/password procedures and electronic firewalls designed to block unauthorized access from outside of
Alconost. Because laws applicable to personal information vary by country, our offices or other business
operations may put in place additional measures that vary depending on the applicable legal
in the United States and possibly other jurisdictions and also in other countries where Alconost and its
service providers conduct business. All Alconost employees are aware of our privacy and security
policies. Your information is only accessible to those employees who need it in order to perform their
CHOICES AVAILABLE TO YOU
You can always choose whether or not to disclose personally identifiable information and that choice
will not prevent you from using the Website. Please note, however, if you should choose to withhold
requested information, we may not be able to provide you with some of the Services dependent upon the
collection of this information and you will be given an opportunity to “opt-in” and make your preference
choices for any items that are optional and which are not prerequisite for our rendering such Services.
You can choose at any time to opt out of receiving emails from Alconost by clicking the unsubscribe link
at the bottom of any email you receive from Alconost or by contacting Alconost directly at firstname.lastname@example.org. If you elect to opt out, we will not, as
applicable, share your personal information with third parties or send you emails. However, we may
continue to use your personal information for internal purposes, to enhance your user experience or as
necessary to administer the site or comply with applicable law.
We reserve the right to send a one-time registration confirmation email, and infrequent service alert
messages to users to inform you of specific changes that may impact your ability to use a service that
you have previously signed up for, regardless of email contact opt-in status. We also reserve the right
to contact you if compelled to do so as part of a legal proceeding or if there has been a violation of
any applicable licensing, warranty and purchase agreements.
Alconost is retaining these rights because in limited cases we feel that we may need the right to
contact you as a matter of law or regarding matters that will be important to you. These rights do not
allow us to contact you to market a new or existing Service if you have asked us not to do so, and
issuance of these types of communications is rare.
If you wish to opt out of receiving emails, the sharing or retention of any personal identification
information, or otherwise change your personal preferences, you must contact Alconost at email@example.com.
To ensure that your request is honored, you must provide Alconost with information sufficient for us to
accurately identify and access your records. The information we require is your full name, address and
the email address you provided to Alconost when you requested Services or Software. Alconost reserves
the right to contact you to verify that we have accurately identified your record.
Rights of European Users under the GDPR
Alconost complies with the principles of Regulation (EU) 2016/679 of the European Parliament and of the
Council “On the protection of natural persons with regard to the processing of personal data and on the
free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
(“GDPR”). If you are a natural person (“Qualified Individual”) of the
European Union within the meaning of the GDPR, you are afforded certain additional rights by the GDPR as
further described within this section.
When and if Alconost receives your personal information directly from you through its Website, it
performs the functions of a Data Controller, as defined by the GDPR, and has the ability to determine
how personal data is collected, for what purposes, and how this data is to be processed. As the
controller, Alconost has implemented many technical and operational measures to ensure the most complete
protection of personal data processed through its Website, and Services.
safe guards to secure your information. When and if Alconost acts a Processor for you acting as a
Controller, it shall be done pursuant to a separate written agreement. Contact information for the Data
If you are a Qualified Individual, consents concerning your personal information are handled in
GDPR, the GDPR prevails if the regulation applies to you.
Legal Basis for Processing
Art. 6(1) a. of the GDPR serves as the legal basis for processing operations for which we obtain consent
for a processing purpose. If the processing of personal data is necessary for the performance of a
contract to which you are a party, as is the case, for example, when processing operations are necessary
to provide a service, the processing is based on Article 6(1) b. The same applies to such processing
operations which are necessary for carrying out pre-contractual measures, for example in the case of
inquiries concerning our products or services. If our company is subject to a legal obligation by which
processing of personal data is required, such as for the fulfillment of tax obligations, the processing
is based on Art. 6(1) c. If the processing of personal data may be necessary to protect your vital
interests or of another natural person, then the processing is based on Art. 6(1) d. Finally, processing
operations could be based on Article 6(1) f., if processing is necessary for the purposes of the
legitimate interests pursued by our company or by a third party, except where such interests are
overridden by your fundamental rights and freedoms under the GDPR.
Right of Confirmation
You may obtain confirmation of whether or not your personal data is being processed. If you wish
to exercise your right of confirmation, you may contact Alconost and/or its Data Protection
Right of Access
You may obtain from information about your stored personal data at any time and a copy of this
information. If you wish to exercise your right of access, you may contact Alconost, and/or its
respective Data Protection Officer.
Right to Rectification
You may request the rectification of inaccurate personal data. Taking into account the purposes
of the processing, you have the right to have incomplete personal data completed, by means of
providing a supplementary statement. If you wish to exercise your right of rectification, you
may contact Alconost and/or its respective Data Protection Officer.
Right to Erasure (Right to be Forgotten)
You may request the erasure of your personal information by contacting Alconost and/or its
respective Data Protection Officer. Furthermore, you may delete your User Account information by
accessing your User Account settings page on the Applications. Please note that while any
changes you make will be reflected in active user databases within a reasonable time, we may
retain all information you submit for the prevention of fraud and abuse, analytics, satisfaction
of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason
to do so, such as for archiving purposes within the public interest.
Right of Restriction of Processing
You have the right to restrict processing where one of the following applies:
The accuracy of the personal data is contested by the data subject, for a period enabling
the controller to verify the accuracy of the personal data.
The processing is unlawful and the data subject opposes the erasure of the personal data and
requests instead the restriction of their use instead.
The controller no longer needs the personal data for the purposes of the processing, but
they are required by the data subject for the establishment, exercise or defense of legal
The data subject has objected to processing pending the verification whether the legitimate
grounds of the controller override those of the data subject.
Right to Data Portability
You may request to receive your personal data in a structured, commonly used and
machine-readable format. You have the right to transmit this data to another controller without
Furthermore, you may have the personal data transmitted directly from one controller to another,
where technically feasible and does not adversely affect the rights and freedoms of others.
Right to Object to Automated Decision Making
You may object to decisions based solely on automated processing, including profiling, which
produces legal effects or similarly significantly affects you, as long as the decision is not is
necessary for entering into, or performance of, a contract between you and Alconost; or is not
authorized by European Union or Member State law to which you are subject; or is not based on
the data subject’s explicit consent.
Right to Objection to Processing
You may object to the processing of your personal data, unless there are legitimate grounds for
the processing within the public interest, or for the establishment, exercise or defense of
If Alconost processes personal data for direct marketing purposes, you shall have the right to
object at any time to the processing of your personal data for such marketing. This applies to
profiling to the extent that it is related to such direct marketing. If you object to Alconost
to the processing for direct marketing purposes, then we will no longer process the personal
data for these purposes.